98pak Frequently Asked Questions

98pak requires a clear scan or photo of both sides of your CNIC (Computerised National Identity Card) for identity verification. The name on your CNIC must match the name you registered with. KYC is mandatory for withdrawals above Rs 25,000 and may be requested at any time for fraud prevention purposes.

No. 98pak strictly permits one account per person. Creating duplicate accounts — whether using different mobile numbers, email addresses, or another person's CNIC — violates our Terms and Conditions. All duplicate accounts will be closed and any associated balances may be forfeited. If you have forgotten your login details, use the account recovery option.

On the 98pak login page, click "Forgot Password" and enter your registered Pakistani mobile number. You will receive a one-time PIN via SMS. Enter that PIN, set a new password, and you will be logged in immediately. If you no longer have access to your registered number, contact 98pak live support for manual account recovery.

To close your account permanently, contact 98pak support via live chat or email and request account closure. Any remaining PKR balance will be refunded to your registered JazzCash or Easypaisa wallet after identity verification. If you are closing your account due to a gambling concern, we recommend activating self-exclusion first, which is faster and takes effect immediately.

Log in to 98pak and go to the Cashier section. Select JazzCash as your deposit method, enter the amount in PKR (minimum Rs 500), and confirm. You will be prompted to approve the payment in your JazzCash app or via USSD. Successful JazzCash deposits are credited to your 98pak account instantly under normal network conditions.

Easypaisa withdrawals on 98pak are typically processed within 1 to 4 hours of approval during business hours. Approval checks include verification that wagering requirements on any active bonuses have been met and that your KYC is complete. Easypaisa is consistently the fastest withdrawal method available on 98pak for most players in Pakistan.

The minimum deposit on 98pak is Rs 500 for all payment methods, including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. There is no maximum deposit limit for standard accounts, though very large deposits may trigger additional identity verification checks as part of our anti-money laundering procedures.

98pak does not charge any transaction fees on deposits or standard withdrawals. However, your mobile wallet provider (JazzCash or Easypaisa) or bank (HBL, UBL, Meezan Bank, Bank Alfalah) may apply their own service charges on the transfer. We recommend checking with your payment provider to understand any fees on their end before initiating a transaction.

In the 98pak Cashier, select Withdrawal and choose Bank Transfer. Enter your HBL or UBL account number, IBAN, and account title exactly as registered with your bank. The minimum bank withdrawal is Rs 500. Bank transfers typically take up to one business day to reflect in your account, depending on the receiving bank's processing schedule.

Yes. 98pak supports deposits and withdrawals via Meezan Bank and Bank Alfalah in addition to JazzCash, Easypaisa, HBL, and UBL. Select your preferred bank in the Cashier section and follow the bank transfer instructions. Meezan Bank and Bank Alfalah transfers are processed within one business day. All transactions are in Pakistani Rupees (PKR).

98pak offers a wide selection of slots from leading providers including JILI Games. Popular JILI titles available on 98pak include Fortune Gems, Boxing King, Crazy 777, and Money Coming. The 98pak slots lobby is updated regularly with new releases. All slots are accessible on mobile browsers in Pakistan without the need to download a separate app.

98pak offers pre-match and in-play cricket betting across international fixtures, PSL matches, and other major tournaments. You can bet on match winners, top batsmen, total runs, over/under markets, and more. Simply navigate to the Cricket Betting section, select your match, choose a market, enter your PKR stake, and confirm. Settled bets are credited to your account balance immediately.

Yes, Aviator is one of the most popular crash games on 98pak. Place a PKR bet before the round starts, then watch the multiplier climb. Cash out before the plane flies away to lock in your winnings. The longer you wait, the higher the multiplier — but if the plane disappears before you cash out, your stake is lost. Aviator is available on all mobile browsers.

Yes. 98pak is fully optimised for mobile browsers on Android and iOS. Simply open your preferred browser, navigate to 98pak.app, and log in. The full games library — including slots, Aviator, Tongits Go, live casino, and cricket betting — is accessible without downloading any separate application. The mobile site is designed to be fast even on slower Pakistani network connections.

RTP figures for each slot title on 98pak are set by the game provider and are displayed in the individual game's information panel. JILI slots typically have RTPs ranging from 96% to 97.5%. RTP represents the theoretical long-term return to players and does not guarantee winnings in any individual session. All 98pak slots use certified random number generators to ensure fair outcomes.

98pak offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to eligible accounts after the qualifying deposit is processed. The specific bonus percentage and maximum PKR amount are displayed on the current promotions page. Welcome bonuses are subject to wagering requirements that must be met before withdrawal. Check the active promotions for the latest offer.

A wagering requirement specifies how many times you must stake your bonus amount before it can be withdrawn as real PKR. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to place a total of Rs 20,000 in bets before the bonus converts to withdrawable cash. The 98pak bonus page for each promotion clearly states the applicable wagering requirement and expiry period.

Yes. All 98pak bonuses have an expiry period during which wagering requirements must be completed. The expiry timeframe is stated in the specific promotion terms — typically 7 to 30 days from the date the bonus is credited. If the wagering requirement is not met by the expiry date, the bonus funds and any associated winnings are forfeited automatically. Always check the promotion terms before opting in.

Yes, 98pak operates a loyalty programme that rewards regular players with points based on their PKR wagering activity across slots, live casino, and sports betting. Points can be redeemed for bonus funds, free spins, or PKR cashback. Higher-tier VIP members receive personalised offers, faster withdrawal processing, and dedicated account management. Details of the current tier structure are available on the promotions page.

The minimum age to register and play on 98pak is 18 years. This is a strict requirement with zero exceptions. Age is verified during KYC using your CNIC. Any account found to belong to a person under 18 will be closed immediately and all funds handled per applicable regulations. Parents should use device-level parental controls to prevent minors from accessing online gambling platforms.

Log in to 98pak, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits in PKR. Limit reductions take effect immediately. Increases require a 24-hour cooling period before becoming active. Using these tools is one of the most effective ways to keep your 98pak gambling within a healthy, pre-planned budget.

Self-exclusion on 98pak locks your account immediately, stops all marketing communications, and blocks re-registration using your CNIC or mobile number for the exclusion period. Options include 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Activate it via Account Settings → Responsible Gaming → Self-Exclusion, or ask our 24/7 live support team to apply it instantly on your behalf.

If gambling is causing financial stress, relationship problems, or loss of control, please act immediately. Log in to 98pak and activate self-exclusion from Account Settings, or contact our 24/7 live support team who can apply it instantly. You can also set deposit and loss limits as an interim measure. 98pak encourages all players to gamble responsibly and to seek help when needed.

98pak offers 24/7 customer support via live chat, accessible directly on the website. For non-urgent matters, you can also reach us by email at [email protected] — responses are typically provided within four hours. Our support team can assist with account issues, payment queries, responsible gaming tool activation, and any other questions about the platform.